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Frequently Asked Questions

About Shop

What is TUT?

TUT is a premium coffee brand inspired by the rich heritage of ancient Egypt. We offer a variety of premium coffee blends and accessories that connect you to the essence of Egyptian heritage with every cup.

Where do you get your coffee beans?

We select coffee beans from the best coffee growing regions in the world, including Colombia, Brazil, Ethiopia, India and Hawaii. Each blend is crafted to reflect the quality and richness of the Pharaonic heritage of ancient Egypt.

How do I keep my coffee from TUT?

To maintain the freshness of your TUT coffee, store it in an airtight container in a cool, dry place away from direct sunlight. Avoid storing coffee in the refrigerator or freezer as it can absorb moisture and odors.

What coffee blends are available from TUT?

TUT offers a variety of blends, each named after an iconic figure from Ancient Egypt. Some of our most popular blends include:

• Tutankhamun Blend: A medium blend with caramel, citrus and chocolate flavours.
• Nefertiti Blend: A special Colombian blend with a balanced and strong flavour.
• Ramses Mixture: A strong mixture rich in walnut and cocoa flavour.
• Cleopatra Blend: A rich and smooth blend with the flavour of French coffee.
• Royal Energy Blend: A stimulating blend with added spices such as cardamom, nutmeg and ginseng.

How do I make TUT coffee?

TUT coffee blends are distinguished by their multiple preparation methods:

• Turkish Coffee: For a traditional experience, use a çay (Turkish coffee pot) to prepare TUT coffee.
• Espresso: This single origin coffee blend is ideal for preparing espresso, giving you a rich, robust flavour.
• French Press: Use coarsely ground coffee in a French press for a full-bodied cup of coffee.
• Drip Coffee: Brew a smooth, balanced cup using a drip coffee maker.

Do you serve decaf coffee?

We currently do not offer decaf coffee, but we are always exploring new options to expand our product range. Stay tuned for future updates!

What is the TUT Loyalty Program?

The TUT Loyalty Program rewards our loyal customers with points for every purchase. These points can be redeemed for discounts, exclusive products, and other rewards. Learn more about our loyalty program by clicking on the Rewards icon

How can I track my order?

Once your order has shipped, you will receive an email with your tracking number. You can use this number to track your shipment on our website or through the shipping company's website.

What is your return and exchange policy?

If you receive a damaged or incorrect order, please contact us within 3 days of receiving the shipment to arrange a return or exchange. Please note that coffee products can only be returned if there is damage or an incorrect order. For more details, please visit our Returns & Exchanges Policy.

How can I contact TUT customer service?

You can contact our customer service team via the WhatsApp icon on our website or via email support@tutcoffee.com . We are here to help you with any queries or issues you may have.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping rates and times vary depending on your location. Please check our shipping policy for more details.

Can I buy TUT products in bulk?

Yes, we offer bulk purchasing options for businesses and special events. Please contact our sales team at sales@tutcoffee.com for more information.

Are your coffee beans organic?

We offer a range of organic coffee blends that come from organically certified farms. Our organic products are clearly labeled, so you can enjoy a clean, natural coffee experience.

How can I stay up to date with the latest TUT offers and news?

You can stay informed by subscribing to our newsletter or following our social media accounts. We regularly update our customers with the latest news, new product launches, and special offers.

How can I join the TUT community?

Joining the TUT community is easy! Create an account on our website to start earning loyalty points, access exclusive content, and join a community of coffee lovers who share your passion for Egyptian heritage and fine coffee.